Business Planning Session #5: Designing the Customer Experience pt. 1

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Business Planning Session #5: Designing the Customer Experience pt. 1

Tuesday, October 20, 2026 (12:00 PM - 1:00 PM) (EDT)

Description

- customer journey maps vs customer experience maps - the horizontal axis: journey/experience - the vertical axis: themes for analysis

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Tuesday, October 20, 2026 (12:00 PM - 1:00 PM) (EDT)
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