Business Planning Session #5: Designing the Customer Experience pt. 1
Tuesday, October 20, 2026 (12:00 PM - 1:00 PM) (EDT)
Description
- customer journey maps vs customer experience maps - the horizontal axis: journey/experience - the vertical axis: themes for analysisImages
Tuesday, October 20, 2026 (12:00 PM - 1:00 PM)
(EDT)
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